media
Medianet24 di Paolo Rutigliano is closed
My work continues.
Open to new professional collaborations.
Only passion. Nothing else.
SUPPLY OF IT SERVICES AT PROJECT :
Professional Profile
Information Technology Specialist with over 10 years of experience in IT operations, technical support, and Windows infrastructure management. Hands-on experience with Active Directory, Windows Server, Microsoft 365, Intune, SCCM, user accounts and access, devices, inventory, and TCP/IP networks. Experience in troubleshooting and incident management through ServiceNow, documentation, and SLAs, with a focus on operational continuity and perimeter security. Familiar with Linux (Ubuntu LTS), firewalls, VPNs, and SAP application support. Practical, service-oriented approach, able to communicate with technical and non-technical users and work in multi-site, international environments.
Professional Experience
Key Skills
Windows 10/11, Windows Server, and client systems
Active Directory, Azure AD, and Microsoft Entra ID (migrations, accounts, access rights, and policies)
Microsoft 365: Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and collaboration support
Intune: device management and compliance
SCCM: software deployment, imaging, and endpoint management
Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN, routers, and switches
Firewalls, security policies, endpoint security, antivirus, and patch compliance
User administration: accounts, access rights, MFA, and password resets
ITIL ticketing and ServiceNow (ticket lifecycle, prioritization, escalation, and closure)
L1/L2 onsite support, SLAs, and VIP/executive user support
IMACD, device lifecycle, asset inventory, CMDB, and hardware refresh/disposal
SOPs, work instructions, knowledge articles, and known-error documentation
Advanced troubleshooting (software, networks, devices, connectivity, and hardware repair)
SLA management, production environments, service continuity, and asset lifecycle management
Linux: Ubuntu LTS (basic management, shell, and services)
Virtualization: VMware ESXi (operational knowledge), Proxmox (lab)
Estée Lauder Companies (ELC) – Lachen (SZ), Switzerland | Medianet24 & UK partner (Switzerland), in partnership with Wipro Limited / KNN IT Ltd (UK)
15 Oct 2024 – 30 Apr 2026 knnit.co.uk
L1/L2 IT support for users across three production sites (Lachen, Galgenen, Wollerau).
Workstation management, hardware lifecycle, inventory, and advanced troubleshooting.
Incident management and resolution through ServiceNow, Intune, SCCM, Nexthink, Active Directory, and Teams.
Application support for Office 365, SAP, HR systems, VMS, and PingID.
Collaboration with global teams (Network, Microsoft 365, SAP, ServiceDesk).
Coordination of the urgent deployment of 20 workstations for a new production line.
Operational continuity and effective incident management in a fast-paced, multi-site environment.
Technical support for business clients: troubleshooting, documentation, and incident management.
Management of Windows client/server systems and basic Linux/Ubuntu knowledge.
Network and connectivity troubleshooting.
Coordination with IT suppliers (Dell, Canon, Cisco) and ISPs.
Support for printers, routers, switches, VoIP/SIP, and peripherals
IT Support Consultant – Onsite / Field Support | Medianet24 & HTeach-Support FR (Switzerland) – HCL tech-support.ch
Help Desk Technician – Level 1/2
ABB / Hitachi Energy – Switzerland · (Baden/Lenzburg AG – Monteggio TI)
30 Apr 2023 – 27 Mar 2024
End-user support for hardware, software, networks, and applications.
Support for Active Directory domain migration.
Quattris LTD quattris.co.uk
09.2019 (1 day)
10.2019 (3 wks)
Desktop Support Technician Level 1 for a Swiss Ticino international Company:
Desktop / IT Support – L1/L2
– Provided L1/L2 support for hardware, software, Windows desktop environments and
network connectivity.
– Supported end users with Active Directory account, profile and access-related issues,
including workstation setup and user onboarding activities.
– Performed Windows 10 Enterprise installation, configuration and troubleshooting,
including regional settings, keyboard/language configuration and Windows service
updates.
– Installed, configured and mapped IP/network printers, including printers managed
through network print servers.
– Installed, configured and updated Microsoft Office / Microsoft 365 applications,
including language-specific components and updates.
– Installed and supported business applications used in production environments
according to user and supervisor requirements.
– Performed end-user profile restoration and workstation troubleshooting when required.
– Installed and configured routers, switches, VoIP devices and printers, providing basic
network and connectivity support.
– Received and handled Break/Fix incidents, ensuring incidents were logged and tracked
through the company ticketing process.
– Coordinated with users and internal teams to arrange technical interventions and restore
normal service with minimal disruption.
___ ___ ___ ___ ___ ___
OTHERS PARTNERS & COMPANIES PROJECTS:
– Resolution and optimization on Local Arean Network problems and possible workstation
OS plattform
– Professional Qualification Certificate as :
Installer technician and maintainer of Internet Local Networks
(Certification training course Cisco Networking Academy Program-Cisco Certified Network Associate)
[CCNA modules 1 of 4] – Course duration 300 hours
CCNA1 : CCNA1 Exploration (Granted) C
– Skills in staff training towards internet site development issues / basic use of office automation
systems. A training project on proprietary software or other companies.
– Excellent Experience in Troubleshooting for the removal of Virus on computer/server www.kaspersky.com/it kav app programs
– Restoring Microsoft Workstation operating systems :
Windows 3,11 Workgroup, Windows95, Windows98, Windows NT 3.51/4.0 , Windows 2000,
Windows XP – Windows 7 / 8.1 / 10
– IT consultancy in different activities program management VPS Server on OS Linux Ubuntu for differente services as:
SMTP/POP3 FTP APACHE PHP Custom tuning for email critical spam blacklist recovery
– Wmpl expert Multilingual design ita / eng / fra / ar
– Multilingual SEO implementations
– Design and analysis of institutional sites and e-commerce in multi-language and multi-currency
– Technical support in WordPress / Prestashop environment / Personalization preparation new provision GDPR SEO acquaintance for the correct track of analytics google.com , Search Console, Webmaster tool Adwords by google.com
– IT consulting for accounting and warehouse management programs. Planning and
analysis of institutional and e-commerce site in multi-language and multi-currency
My work continues.
Open to new professional collaborations.
Only passion. Nothing else.
SUPPLY OF IT SERVICES AT PROJECT :
Professional Profile
Information Technology Specialist with over 10 years of experience in IT operations, technical support, and Windows infrastructure management. Hands-on experience with Active Directory, Windows Server, Microsoft 365, Intune, SCCM, user accounts and access, devices, inventory, and TCP/IP networks. Experience in troubleshooting and incident management through ServiceNow, documentation, and SLAs, with a focus on operational continuity and perimeter security. Familiar with Linux (Ubuntu LTS), firewalls, VPNs, and SAP application support. Practical, service-oriented approach, able to communicate with technical and non-technical users and work in multi-site, international environments.
Professional Experience
Key Skills
Windows 10/11, Windows Server, and client systems
Active Directory, Azure AD, and Microsoft Entra ID (migrations, accounts, access rights, and policies)
Microsoft 365: Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and collaboration support
Intune: device management and compliance
SCCM: software deployment, imaging, and endpoint management
Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN, routers, and switches
Firewalls, security policies, endpoint security, antivirus, and patch compliance
User administration: accounts, access rights, MFA, and password resets
ITIL ticketing and ServiceNow (ticket lifecycle, prioritization, escalation, and closure)
L1/L2 onsite support, SLAs, and VIP/executive user support
IMACD, device lifecycle, asset inventory, CMDB, and hardware refresh/disposal
SOPs, work instructions, knowledge articles, and known-error documentation
Advanced troubleshooting (software, networks, devices, connectivity, and hardware repair)
SLA management, production environments, service continuity, and asset lifecycle management
Linux: Ubuntu LTS (basic management, shell, and services)
Virtualization: VMware ESXi (operational knowledge), Proxmox (lab)
Estée Lauder Companies (ELC) – Lachen (SZ), Switzerland | Medianet24 & UK partner (Switzerland), in partnership with Wipro Limited / KNN IT Ltd (UK)
15 Oct 2024 – 30 Apr 2026 knnit.co.uk
L1/L2 IT support for users across three production sites (Lachen, Galgenen, Wollerau).
Workstation management, hardware lifecycle, inventory, and advanced troubleshooting.
Incident management and resolution through ServiceNow, Intune, SCCM, Nexthink, Active Directory, and Teams.
Application support for Office 365, SAP, HR systems, VMS, and PingID.
Collaboration with global teams (Network, Microsoft 365, SAP, ServiceDesk).
Coordination of the urgent deployment of 20 workstations for a new production line.
Operational continuity and effective incident management in a fast-paced, multi-site environment.
Technical support for business clients: troubleshooting, documentation, and incident management.
Management of Windows client/server systems and basic Linux/Ubuntu knowledge.
Network and connectivity troubleshooting.
Coordination with IT suppliers (Dell, Canon, Cisco) and ISPs.
Support for printers, routers, switches, VoIP/SIP, and peripherals
IT Support Consultant – Onsite / Field Support | Medianet24 & HTeach-Support FR (Switzerland) – HCL tech-support.ch
Help Desk Technician – Level 1/2
ABB / Hitachi Energy – Switzerland · (Baden/Lenzburg AG – Monteggio TI)
30 Apr 2023 – 27 Mar 2024
End-user support for hardware, software, networks, and applications.
Support for Active Directory domain migration.
Quattris LTD quattris.co.uk
09.2019 (1 day)
10.2019 (3 wks)
Desktop Support Technician Level 1 for a Swiss Ticino international Company:
Desktop / IT Support – L1/L2
– Provided L1/L2 support for hardware, software, Windows desktop environments and
network connectivity.
– Supported end users with Active Directory account, profile and access-related issues,
including workstation setup and user onboarding activities.
– Performed Windows 10 Enterprise installation, configuration and troubleshooting,
including regional settings, keyboard/language configuration and Windows service
updates.
– Installed, configured and mapped IP/network printers, including printers managed
through network print servers.
– Installed, configured and updated Microsoft Office / Microsoft 365 applications,
including language-specific components and updates.
– Installed and supported business applications used in production environments
according to user and supervisor requirements.
– Performed end-user profile restoration and workstation troubleshooting when required.
– Installed and configured routers, switches, VoIP devices and printers, providing basic
network and connectivity support.
– Received and handled Break/Fix incidents, ensuring incidents were logged and tracked
through the company ticketing process.
– Coordinated with users and internal teams to arrange technical interventions and restore
normal service with minimal disruption.
___ ___ ___ ___ ___ ___
OTHERS PARTNERS & COMPANIES PROJECTS:
– Resolution and optimization on Local Arean Network problems and possible workstation
OS plattform
– Professional Qualification Certificate as :
Installer technician and maintainer of Internet Local Networks
(Certification training course Cisco Networking Academy Program-Cisco Certified Network Associate)
[CCNA modules 1 of 4] – Course duration 300 hours
CCNA1 : CCNA1 Exploration (Granted) C
– Skills in staff training towards internet site development issues / basic use of office automation
systems. A training project on proprietary software or other companies.
– Excellent Experience in Troubleshooting for the removal of Virus on computer/server www.kaspersky.com/it kav app programs
– Restoring Microsoft Workstation operating systems :
Windows 3,11 Workgroup, Windows95, Windows98, Windows NT 3.51/4.0 , Windows 2000,
Windows XP – Windows 7 / 8.1 / 10
– IT consultancy in different activities program management VPS Server on OS Linux Ubuntu for differente services as:
SMTP/POP3 FTP APACHE PHP Custom tuning for email critical spam blacklist recovery
– Wmpl expert Multilingual design ita / eng / fra / ar
– Multilingual SEO implementations
– Design and analysis of institutional sites and e-commerce in multi-language and multi-currency
– Technical support in WordPress / Prestashop environment / Personalization preparation new provision GDPR SEO acquaintance for the correct track of analytics google.com , Search Console, Webmaster tool Adwords by google.com
– IT consulting for accounting and warehouse management programs. Planning and
analysis of institutional and e-commerce site in multi-language and multi-currency
6830 Chiasso TI, Swiss